Cancellation and rescheduling before the service
You may cancel or ask to reschedule a booking before the service starts. Contact Heroes Zone as soon as you can, and include your booking reference.
This policy does not set a cancellation fee or a rescheduling penalty. If the visit can be moved, we will confirm the new time with you.
If Heroes Zone cancels
If Heroes Zone cancels the booking, or cannot provide the service you booked, you receive a full refund of the amount paid for that booking.
How an approved refund is returned
An approved refund is returned to the original payment method used for that booking.
Services that have started or been completed
If the service has started or has been completed, a refund request is reviewed for that booking. Where appropriate, Heroes Zone may offer a re-service, a partial refund, or a full refund.
Card refund timing
An approved card refund may take approximately 5–10 business days to appear, depending on the issuing bank and the card network.
Wallet, coupons, loyalty and referrals
Wallet credits, coupons, loyalty points and referral rewards are non-cash promotional balances. They are not refundable unless an offer explicitly says otherwise.
How to request a refund
Contact Heroes Zone with your booking reference. You can use WhatsApp, the contact page, or email info@herozonecleaning.com.